Shipping and returns

Last updated: 23 September 2026

Orders from Amazon.in or Flipkart

Shipping, delivery times, returns and refunds for these orders are handled by the marketplace, under the return policy shown on the product listing. For product questions or warranty help, you can always contact us too.

Shipping on direct orders

• We ship across India through courier partners.
• Orders are usually dispatched within 2–3 business days. We share tracking details once your order ships.
• Corporate and bulk orders ship on the timeline confirmed in your quote.
• You can also collect orders from our Lucknow or Kanpur office by arrangement.

Damaged, defective or wrong items

If your order arrives damaged, defective or different from what you ordered, contact us within 7 days of delivery with your order details and photos of the product and packaging. We will arrange a replacement, or a refund if a replacement isn't available. Please keep the original packaging until the issue is resolved.

Hygiene products

For hygiene reasons, Leafix toothbrushes and facial pads can be returned only if they are unopened and in their original packaging, unless they arrived damaged or defective.

Refunds

Approved refunds are made to the original payment method, usually within 7 business days after we receive and check the returned item.

Warranty claims

For Artix headphones that develop a fault within the warranty period, contact us with your order number or invoice. We will guide you through repair or replacement.